Hire Phil!
Phil can deliver keynotes, webinars, and half day seminars on the importance of creating and building relationships in:
- Sales
- Customer Service
- Employee Engagement
- New “social” media (a.k.a. Web 2.0)
Phil can also work with your leaders to develop and implement meaningful customer service metrics that focus on increasing profitability by improving employee and customer satisfaction.
Phil also can work with your organization to create a plan for better customer engagement using new “social” media (some know this as Web 2.0)
Phil’s most requested topic is:
The Million Dollar Pizza: How 1 Bad Experience Can Cost Your Company $1 million or more
Have you ever had a bad experience with anyone giving you customer service? Who did you tell about it? Did the company respond? Did you ever do business with them again?
If you’re like most people, you told at least 10 people, and you never went back to that establishment. In today’s wired world, it’s never been easier than to tell 10 people, 100 people, or 1000 people, about your awful experience. Phil can teach you how to listen to your customers when they complain, how to respond when these inevitable complaints happen, and how to recover after these problems occur, and provide GREAT! customer service to prevent these problems from occuring in the first place.
Contact Phil today to work with you to create and deepen relationships with your organization, your people, and your customers!



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